Try these proven techniques for collecting money before you send your overdue account to a collection attorney:
- Investigate possible reasons for non-payment (business moved, change in leadership, contact left company, etc.).
- Schedule management – to – management conversation to discuss the dispute.
- Send a final “overdue invoice” or “demand”.
- Utilize different forms of communication – email, phone, text, regular mailing.
- Be kind. Listen carefully. This is a time to offer respect but not patience.
- Communicate your willingness to settle and offer payment terms.
- Articulate a final deadline for payment and keep it.
Collecting money requires persistence and clear communication. Don’t drop the ball. If your customer turned debtor is having cash flow issues you need to become their squeakiest wheel. Exhibiting consistent steps toward litigation is the very best way to get paid.
If you have questions about an overdue account, contact Frisella Law Firm today.
